One of the biggest questions we receive from prospective homeowners in regards to our services is: “What makes PASS different?” Over the course of our 50+ years in business, we’ve had a lot of time to think about our answer, and we have narrowed it down to four main benefits. Take a look and see why more St. Louis families are choosing PASS Security every day.
Local Employees Who Know Your Neighborhood
The relationship between customer and security provider is one that requires a lot of trust. You rely on us to install and maintain your equipment, notify you when an alarm is triggered, and keep an eye on your home when you are away. We take this responsibility seriously and strive to maintain the confidence of all our customers each and every day. That being said, there are a few reasons our customers give us their trust before they even begin working with us; the biggest being our local presence.
We have secured the homes and businesses of the St. Louis area since 1969; ensuring our communities, neighbors, friends and families remain safe and secure. Our headquarters and monitoring center are based near the city, and we always hire local so you can count on our staff to know your area. Our 50+ years in the security business gives us the benefit of familiarity with the area’s law enforcement officials and emergency responders. This familiarity allows us to stay up-to-date on their equipment and processes. This ensures you receive the best service not just from us, but from everyone looking after your home.
Lastly, while we are local, we’re definitely not a “mom and pop shop”. We are big enough to provide our clients with great prices and discounts, while still delivering personal service.
Friendly Technicians Who are Expertly Trained
We are proud to say that we staff over 75 employees with an average of more than 12 years of experience in the professional security industry. Each of our employees is dedicated to the PASS mission of making the community of St. Louis a safer place to live. Our employees know that someone’s safety could be on the line every time they install a system, verify an alarm, or respond to a service call. They are dedicated to making sure each and every job is done right because they are dedicated to making an impact on the community. We hire only the best and the brightest, and those who believe in our mission. We know you can count on our team.
Dedicated Support 24 Hours a Day, Seven Days a Week
We understand disasters don’t normally check in with you to make sure now is a convenient time to strike, so we make ourselves available 24 hours a day, seven days a week, 365 days a year. No matter when you reach out us, you will always be greeted by a trained service representative from our central station. In addition to this availability, we offer service plans that far outstretch those of our competitors. While most providers offer warranties that only last a year, we offer warranties that last as long as you are a PASS customer. These warranties cover the continued maintenance and service of your equipment, so you never have to worry about your system not functioning.
A Fast Response Time
One of the biggest headaches of a service agreement is dealing with slow response times and ambiguous maintenance scheduling (“We’ll be there between the hours of 8:00 AM and 6:00 PM”). You don’t have time to sit around and wait for us to show up, and shouldn’t be expected to. At PASS, we always strive for excellence when it comes to our service requests. We can be at your home in a matter of hours — not days — and we will always try to work with your schedule.
You’ve seen what makes PASS great, is it time for a switch?
If you currently have a security provider who isn’t quite getting the job done and are considering switching companies, take a look at our Make a Switch page by clicking here. We do everything we can to make the process of switching companies as easy as possible and would love to talk to you about how we can surpass your expectations for a residential security provider.